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Disability and accessibility

Changing Places

Changing Places toilets are available at Heartlands Hospital and Queen Elizabeth Hospital Birmingham.

These toilets are equipped with a hoist, adult-sized height adjustable changing table, shower, sink and toilet. The facilities are designed to meet the needs of people with conditions such as muscular dystrophy or multiple sclerosis, and those with spinal or brain injuries.

HospitalLocation
Heartlands Hospital Next to Ward 3. Key available from hospital reception or Ward 3 staff
Queen Elizabeth Hospital To the right of the information desk, past the WH Smith store. Key available from information desk staff

For further information on Changing Places facilities, please see the Changing Places website.

Hearing loops

Hearing loops offer wireless signals that can be picked up by hearing aids to help overcome background noise. Portable hearing loop equipment is available in outpatient and ward areas.

Hearing loop equipment can be accessed through the ward or department sister.

Minicom

Minicom allows text communication via a telephone line for people who are deaf, hard of hearing or have speech impairments.

Minicom telephones have a keyboard and screen that transmit typed messages via a telephone line to the screen of a compatible device.

To access the Minicom service, please liaise with the ward sister.

Mobility

  • If you have a wheelchair, scooter or walking aid to support your mobility, you are strongly advised to bring them with you on your visit to the hospital.
  • If you are a wheelchair user, you are particularly advised to bring your wheelchair with you to your appointment or during your visit as we have very limited stock and cannot guarantee availability.
  • If you are arriving by hospital transport, you are advised to inform at the time of booking that you wish to bring your own wheelchair (that must be suitable to be strapped down in the vehicle).
  • If you or someone you know has difficulty walking or getting around (mobility), a wheelchair, scooter or walking aid might help. More information can be found on the NHS website
  • NHS website: walking aids, wheelchairs and mobility scooters

Last reviewed: 16 October 2024

Our emergency departments (A&Es) are very busy at the moment

You may be seen quicker elsewhere for health concerns that are not life-threatening. To help you make the best choice on accessing healthcare, see the alternative options.